Jw Marriott Hotel Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

JW Marriott Hotel Surabaya is a luxurious 5-star hotel located in the heart of Surabaya's bustling shopping and business district. It is conveniently situated just steps away from Tunjungan Plaza, a major shopping destination. The hotel features a unique blend of modern elegance and cultural richness, reflected in its architectural design and high-quality amenities. Guests can explore nearby attractions such as the Heroes Monument and Suramadu Bridge.

Location

JW Marriott Hotel Surabaya is strategically located 5 minutes from Tunjungan Plaza shopping mall and 45 minutes from Juanda International Airport. The hotel provides a shuttle service to key destinations, making it easy for guests to explore the city. Notable nearby attractions include the House of Sampoerna and Tugu Pahlawan monument, enhancing the convenience of this vibrant location.

Rooms

The hotel comprises 407 beautifully appointed rooms, including 145 twin bedrooms and 23 apartments designed for extended stays. All rooms are air-conditioned and fitted with floor-to-ceiling windows, providing expansive views of the city. Guests can expect modern amenities such as flat-screen TVs, tea and coffee-making facilities, and soundproofing for added comfort. Special suites also feature pools with views and additional luxurious amenities.

Eat & Drink

JW Marriott Hotel Surabaya offers diverse dining experiences across four distinctive restaurants. Uppercut Steakhouse specializes in fine quality meats, featuring dry-aged beef and a selection of delicious side dishes. Tang Palace Chinese Restaurant serves authentic Cantonese cuisine and exquisite dim sum in an opulently decorated space. Other options include Imari Japanese Restaurant and The Pavilion International Restaurant, which offers a variety of international dishes in a casual atmosphere.

Leisure & Business

The hotel features a magnificent free-form outdoor pool with panoramic views of Surabaya, complemented by family-friendly amenities such as movie nights at the JW Terrace. The JW Marriott Health Club provides a well-equipped fitness center, massage services, and 24-hour gym access. For business travelers, there are versatile meeting spaces with custom catering and expert event planning available.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium King Room Skyline View

Max:

2 persons

42 m²

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Junior King Suite Skyline View Executive Lounge Access

Max:

2 persons

48 m²

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

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Three-Bedroom Residential Suite Executive Lounge Access

Max:

2 persons

192 m²

Bed options:

2 Single beds or 1 Queen-size bed

City view

Shower

Bathtub

room details

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Getting around

A list of all available modes of transport

City Centre

Surabaya700 m

Airports

Juanda (SUB) 21.4 km

Abdul Rachman Saleh (MLG) 85.7 km

Train

Pasar Turi Train Station Surabaya 1.3 km

Gubeng Train Station 2.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfy & Cozy!

“The room was incredibly comfy and well-appointed, making it perfect for relaxation after a long day.” view full review

Delicious Breakfast!

“The breakfast selection was fantastic, offering a great variety of dishes to start the day right.” view full review

Invigorating Gym!

“The gym was well-equipped and spacious, allowing for a refreshing workout whenever I desired.” view full review

Amazing Executive Lounge!

“The executive lounge was a fantastic addition to our stay, offering a calm space with excellent amenities.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Treatment room
Beauty treatment
Massage
Pool with view

Room features

Air conditioning
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries
Sink

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Map view

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

City landmarks

Museum

Heroes Monument and 10th November Museum

1.7 km

Jl. Pemuda No.39

Monumen Kapal Selam

2.6 km

Taman Bungkul Street

Taman Bungkul

3.6 km

Zoo

Surabaya Zoo

4.1 km

Jl. Tunjungan Siola Tunjungan Center

Siola Surabaya Museum

870 m

Jl. Panglima Sudirman

Pointed Bamboo Monument

1.7 km

Mosque

Sunan Ampel's Tomb

3.4 km

Jl. Ketabang Kali No.6

Taman Prestasi

2.1 km

Mosque

Muhammad Cheng Hoo Mosque

2.8 km

Jl. Juwet

Taman Mundu

2.4 km

Mall

Tunjungan Plaza

870 m

Square

Taman Apsari

870 m

Public Building

Grahadi Building

870 m

Jl. Bubutan no. 85

Tomb of Dr. Soetomo

870 m

Bridge

Suramadu National Bridge

2.5 km

Jl. Kusuma Bangsa no. 112-114

Taman Hiburan Rakyat

2.1 km

Tunjungan Mall

870 m

Jl. Pahlawan Alun-alun Contong

November 10th Museum

1.7 km

Jln. Taman Apsari

Joko Dolog Statue

1.7 km

Jl. Raya Gubeng

Monkasel

2.1 km

Gereja Perawan Maria tak Berdosa

840 m

Jl. Walikota Mustajab

Surabaya Town Hall

960 m

Kembang Jepun Street No.192

Red Bridge

2.6 km

Mall

Grand City Surabaya

2.1 km

Museum

Sampoerna Museum

3.2 km

Church

Church of the Birth of Our Lady

2.8 km

Event hall

The Empire Palace

840 m

Mosque

Masjid Khoirul Huda plemahan

840 m

Mosque

Masjid al- Mukhlashin

840 m

Mosque

Masjid Syuhada

870 m

Nearby

Jl. Walikota Mustajab

Surabaya Town Hall

590 m

Restaurants

Imari Japanese Restaurant

250 m

Jl. Embong Malang 85-89 JW Marriott Hotel

Pavilion Restaurant

50 m

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Uppercut Steakhouse

160 m

Jl. Embong Malang No. 85-89 JW Marriott Hotel

Tang Palace Chinese Restaurant

30 m

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Deli Shop

100 m

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Jimmy's

100 m

Jl. Embong Malang No. 85-89

depot panorama

110 m

Embong Malang 78H

Kedai Kopi Kota

160 m

Jl. Embong Malang No. 73G

Toby's Estate

280 m

Jl. Embong Malang No.4 Tunjungan Plaza 5

OOB Kitchen Rajanya Gulai Kepala Ikan

380 m

Jl. Tidar No.5-6 Maxone Hotel Surabaya 2nd Floor

Genki Sushi

350 m

Jl. Embong Malang No. 7-21

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

Spacious rooms

Great location

Noisy rooms

Limited breakfast for foreign guests

8.2/10

Great

Rooms

8.5

Location

8.3

Service

8.5

Dining

8.5

David

United Kingdom, April 2024

8.0/10

The hotel's rooms were spacious, with a local touch in decoration and all the usual amenities. They were clean; however, being located near the back door of the kitchen lounge made it quite noisy due to staff activities. The hotel's elevated position on the 24th floor offered unique views.

Rooms

7.0

The rooms had a local touch in terms of decoration, were clean, and spacious but noisy due to proximity to the kitchen lounge.

Service

8.0

The service was extremely helpful, ensuring we enjoyed all aspects of our stay, except for the cleaning lady in our room who was not as friendly.

Location

9.0

The hotel's location was very accessible, being in downtown Surabaya near Tunjungan Plaza, a big mall with various stores and restaurants.

Dining

8.0

The dining offered many choices from traditional food to American breakfast, with good variety but limited options for foreign guests not keen on curry.

Facilities

8.0

The hotel offered a range of facilities, including room service, car hire, dry cleaning, and housekeeping.

Spacious rooms

Noisy rooms

Richard

United Kingdom, June 2023

8.8/10

I was delighted with my stay at this hotel! The rooms were fantastic, very clean and comfortable with a magnificent view. The omelette and cappuccino were delicious. The service was exceptional, and the location was perfect, near a big mall with lots of stores and restaurants. The dining experience was great, with a lot of tasty options. However, accessing the location was a bit complicated at times.

Rooms

9.0

The rooms were fantastic, very clean and comfortable with a magnificent view. The omelette and cappuccino were delicious.

Service

9.0

The service was top-notch, just like you'd expect from a top brand. The staff was incredibly attentive and accommodating.

Location

8.0

The location was excellent, close to a big mall with plenty of shopping and dining options. The staff were friendly and welcoming.

Dining

9.0

The dining experience was fantastic, with a wide variety of delicious options. The food was of high quality and very tasty.

Facilities

9.0

The facilities were top-notch, offering everything I needed for a comfortable stay.

Magnificent view

Complicated access

Liz

United Kingdom, May 2023

8.6/10

I absolutely loved my stay at this hotel. The location is superb, near the bustling Tunjungan Plaza with plenty of shops and dining options. The rooms were fantastic, especially considering the price, and I adored the huge window perfect for catching the sunrise if you're an early riser. Everything was spotless, giving a nice and clean feel throughout.

Rooms

9.0

The rooms were fantastic, especially for the price, and had a huge window for a beautiful sunrise view if you wake up early. Everything was good, nice, and exceptionally clean.

Service

9.0

The customer service here is top-notch - truly superb. The staff were extremely friendly and accommodating, going out of their way to make my stay memorable. I felt like they genuinely cared about my experience.

Location

9.0

The hotel's location is the best, right in the heart of Surabaya, in front of Rawon Setan. Though it may seem focused on business travelers, the ease of access to amenities and the city is unbeatable once you step inside.

Dining

8.0

The dining options were good with a range of local, oriental, and western menus, though a bit more diversity could enhance the experience. However, the variety and quality of the meals were quite satisfactory.

Facilities

8.0

The hotel's facilities were on point, offering a range of services like room service, car hire, and laundry, ensuring a convenient stay. Everything you need is readily available here.

friendly staff

limited dining options

Oscar

United States, May 2023

8.2/10

The hotel offers spacious and comfy rooms with a panoramic city view, making it hard to close the curtains at night. The hotel provides good value for families with the possibility to connect rooms. The staff are friendly, but some minor inconveniences like being asked to leave the table were noted.

Rooms

9.0

The rooms are great, big, and clean, ideal for a relaxing stay.

Service

8.0

The staff are helpful and friendly, especially in the executive lounge. However, there was a slight incident of being asked to vacate a table prematurely.

Location

7.0

The hotel is conveniently located with a bustling atmosphere. It's just across the road, but not very close to a mall.

Dining

9.0

The dining experience is delightful with tasteful dishes and a magnificent view but can get crowded at times.

Facilities

8.0

The hotel offers a range of amenities and services to enhance your stay.