Jw Marriott Hotel Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

JW Marriott Hotel Surabaya is a luxurious 5-star hotel situated in Surabaya, Indonesia, known for its blend of modern comfort and cultural heritage. Located near Tunjungan Plaza and significant landmarks like the Heroes Monument, it serves as an ideal base for both business and leisure travelers. The hotel features 407 elegantly appointed rooms and offers a range of dining options specializing in international cuisines.

Location

Positioned in the heart of Surabaya's business district, the hotel is a mere 5-minute walk from Tunjungan Plaza, the city’s premier shopping destination. Surrounded by numerous attractions, including the House of Sampoerna and the Suramadu Bridge, the hotel facilitates exploration of the area. A shuttle service is available for easy access to local hotspots and Juanda International Airport is approximately a 45-minute drive away.

Rooms

The hotel features 407 beautifully appointed rooms, including 145 twin bedrooms and 23 spacious apartments for extended stays. Each room is equipped with modern amenities and has floor-to-ceiling windows that offer scenic views of the city. Guests can enjoy luxurious furnishings, soundproof walls, and minibars in their accommodations to enhance comfort during their stay.

Eat & Drink

JW Marriott Hotel Surabaya boasts four distinctive dining venues, including Uppercut Steakhouse, which offers a menu focused on fine-quality meats, and Tang Palace Chinese Restaurant, known for its authentic Cantonese dishes. Guests can also indulge in Japanese cuisine at Imari and enjoy international fare at The Pavilion International Restaurant, which serves buffet and a la carte options. Additionally, the hotel's lobby lounge provides a relaxing atmosphere for light bites and beverages.

Leisure & Business

The hotel features a health club that includes a well-equipped fitness center, an outdoor pool, and massage services for relaxation. Family-friendly amenities include a designated kids club, movie nights, and pool activities designed to keep younger guests entertained. Business facilities include versatile meeting spaces with custom catering options, perfect for corporate events or gatherings.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium King Room

Max:

2 persons

42 m²

Bed options:

1 King Size Bed

City view

Shower

Bathtub

room details

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King Room

Max:

2 persons

42 m²

Bed options:

1 King Size Bed

City view

Shower

Bathtub

room details

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Residential One-Bedroom King Suite

Max:

2 persons

80 m²

Bed options:

1 King Size Bed

City view

Shower

Bathtub

room details

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Getting around

A list of all available modes of transport

City Center

Surabaya2300 ft

Airports

Juanda (SUB) 13.3 mi

Abdul Rachman Saleh (MLG) 53.3 mi

Train

Pasar Turi Train Station Surabaya4300 ft

Gubeng Train Station 1.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast spread was fantastic, offering a wide range of tasty options that catered to all tastes.” view full review

Awesome Gym!

“The gym was well-equipped with modern machines, allowing me to maintain my workout routine with ease.” view full review

Spacious Comfort!

“The studio room I stayed in was incredibly spacious and the amenities provided made the experience lovely.” view full review

Relaxing Pool Area!

“The pool area was a perfect retreat, offering a serene atmosphere that enhanced my relaxation.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Yoga class
Aerobics

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Jacuzzi
Treatment room
Beauty treatment
Massage
Pool with view

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Map view

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

City landmarks

Museums

Heroes Monument and 10th November Museum

1.1 mi

Jl. Pemuda No.39

Monumen Kapal Selam

1.6 mi

Taman Bungkul Street

Taman Bungkul

2.2 mi

Zoo

Surabaya Zoo

2.6 mi

Jl. Tunjungan Siola Tunjungan Center

Siola Surabaya Museum

2900 ft

Jl. Panglima Sudirman

Pointed Bamboo Monument

1.0 mi

Mosque

Sunan Ampel's Tomb

2.1 mi

Jl. Ketabang Kali No.6

Taman Prestasi

1.3 mi

Mosque

Muhammad Cheng Hoo Mosque

1.7 mi

Jl. Juwet

Taman Mundu

1.5 mi

Mall

Tunjungan Plaza

2900 ft

Square

Taman Apsari

2900 ft

Public Building

Grahadi Building

2900 ft

Jl. Bubutan no. 85

Tomb of Dr. Soetomo

2900 ft

Bridges

Suramadu National Bridge

1.5 mi

Jl. Kusuma Bangsa no. 112-114

Taman Hiburan Rakyat

1.3 mi

Tunjungan Mall

2900 ft

Jl. Pahlawan Alun-alun Contong

November 10th Museum

1.1 mi

Jln. Taman Apsari

Joko Dolog Statue

1.0 mi

Jl. Raya Gubeng

Monkasel

1.3 mi

Gereja Perawan Maria tak Berdosa

2800 ft

Jl. Walikota Mustajab

Surabaya Town Hall

3200 ft

Kembang Jepun Street No.192

Red Bridge

1.6 mi

Mall

Grand City Surabaya

1.3 mi

Museums

Sampoerna Museum

2.0 mi

Church

Church of the Birth of Our Lady

1.8 mi

Events

The Empire Palace

2800 ft

Mosque

Masjid Khoirul Huda plemahan

2800 ft

Mosque

Masjid al- Mukhlashin

2800 ft

Mosque

Masjid Syuhada

2900 ft

Nearby

Jl. Walikota Mustajab

Surabaya Town Hall

2000 ft

Restaurants

Imari Japanese Restaurant

900 ft

Jl. Embong Malang 85-89 JW Marriott Hotel

Pavilion Restaurant

200 ft

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Uppercut Steakhouse

600 ft

Jl. Embong Malang No. 85-89 JW Marriott Hotel

Tang Palace Chinese Restaurant

100 ft

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Deli Shop

400 ft

JL Embong Malang 85-89 JW Marriott Hotel Surabaya

Jimmy's

400 ft

Jl. Embong Malang No. 85-89

depot panorama

400 ft

Embong Malang 78H

Kedai Kopi Kota

600 ft

Jl. Embong Malang No. 73G

Toby's Estate

1000 ft

Jl. Embong Malang No.4 Tunjungan Plaza 5

OOB Kitchen Rajanya Gulai Kepala Ikan

1300 ft

Jl. Tidar No.5-6 Maxone Hotel Surabaya 2nd Floor

Genki Sushi

1200 ft

Jl. Embong Malang No. 7-21

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

Spacious rooms

Great location

Noisy rooms

Limited breakfast for foreign guests

8.2/10

Great

Rooms

8.5

Location

8.3

Service

8.5

Dining

8.5

David

United Kingdom, April 2024

8.0/10

The hotel's rooms were spacious, with a local touch in decoration and all the usual amenities. They were clean; however, being located near the back door of the kitchen lounge made it quite noisy due to staff activities. The hotel's elevated position on the 24th floor offered unique views.

Rooms

7.0

The rooms had a local touch in terms of decoration, were clean, and spacious but noisy due to proximity to the kitchen lounge.

Service

8.0

The service was extremely helpful, ensuring we enjoyed all aspects of our stay, except for the cleaning lady in our room who was not as friendly.

Location

9.0

The hotel's location was very accessible, being in downtown Surabaya near Tunjungan Plaza, a big mall with various stores and restaurants.

Dining

8.0

The dining offered many choices from traditional food to American breakfast, with good variety but limited options for foreign guests not keen on curry.

Facilities

8.0

The hotel offered a range of facilities, including room service, car hire, dry cleaning, and housekeeping.

Spacious rooms

Noisy rooms

Richard

United Kingdom, June 2023

8.8/10

I was delighted with my stay at this hotel! The rooms were fantastic, very clean and comfortable with a magnificent view. The omelette and cappuccino were delicious. The service was exceptional, and the location was perfect, near a big mall with lots of stores and restaurants. The dining experience was great, with a lot of tasty options. However, accessing the location was a bit complicated at times.

Rooms

9.0

The rooms were fantastic, very clean and comfortable with a magnificent view. The omelette and cappuccino were delicious.

Service

9.0

The service was top-notch, just like you'd expect from a top brand. The staff was incredibly attentive and accommodating.

Location

8.0

The location was excellent, close to a big mall with plenty of shopping and dining options. The staff were friendly and welcoming.

Dining

9.0

The dining experience was fantastic, with a wide variety of delicious options. The food was of high quality and very tasty.

Facilities

9.0

The facilities were top-notch, offering everything I needed for a comfortable stay.

Magnificent view

Complicated access

Liz

United Kingdom, May 2023

8.6/10

I absolutely loved my stay at this hotel. The location is superb, near the bustling Tunjungan Plaza with plenty of shops and dining options. The rooms were fantastic, especially considering the price, and I adored the huge window perfect for catching the sunrise if you're an early riser. Everything was spotless, giving a nice and clean feel throughout.

Rooms

9.0

The rooms were fantastic, especially for the price, and had a huge window for a beautiful sunrise view if you wake up early. Everything was good, nice, and exceptionally clean.

Service

9.0

The customer service here is top-notch - truly superb. The staff were extremely friendly and accommodating, going out of their way to make my stay memorable. I felt like they genuinely cared about my experience.

Location

9.0

The hotel's location is the best, right in the heart of Surabaya, in front of Rawon Setan. Though it may seem focused on business travelers, the ease of access to amenities and the city is unbeatable once you step inside.

Dining

8.0

The dining options were good with a range of local, oriental, and western menus, though a bit more diversity could enhance the experience. However, the variety and quality of the meals were quite satisfactory.

Facilities

8.0

The hotel's facilities were on point, offering a range of services like room service, car hire, and laundry, ensuring a convenient stay. Everything you need is readily available here.

friendly staff

limited dining options

Oscar

United States of America, May 2023

8.2/10

The hotel offers spacious and comfy rooms with a panoramic city view, making it hard to close the curtains at night. The hotel provides good value for families with the possibility to connect rooms. The staff are friendly, but some minor inconveniences like being asked to leave the table were noted.

Rooms

9.0

The rooms are great, big, and clean, ideal for a relaxing stay.

Service

8.0

The staff are helpful and friendly, especially in the executive lounge. However, there was a slight incident of being asked to vacate a table prematurely.

Location

7.0

The hotel is conveniently located with a bustling atmosphere. It's just across the road, but not very close to a mall.

Dining

9.0

The dining experience is delightful with tasteful dishes and a magnificent view but can get crowded at times.

Facilities

8.0

The hotel offers a range of amenities and services to enhance your stay.